Question: Can I cancel my order?
Answer: We strive for quick turnarounds on all orders. Therefore your order can go into production at any time after placing your order.
In the event you wish to cancel your order, you may incur Cancellation Fees based on the production status and age of your order at the time of
cancellation request. Orders that have already shipped are not eligible for cancellation, refund or credit.To cancel your order, please email us at
The following information is required in your email request for a cancellation:
1. Valid contact Phone Number
2. Invoice Number to cancel
3. Item(s) you wish to cancel on the Order
If the above information is not included OR is not correct, your request will NOT be processed.
Orders may not be cancelled if and when the following has happened.
The order has been sent to production
The order is already packaged
The order is in route to you
The order has been delivered
In the above instances we are not able to cancel any orders and the customer will be charged in full.
Question: Incorrect Shipping Address
Answer: We are not responsible for incorrect shipping information provided by the customer. A $15.00 charge per box will be assessed for all
shipments that have to be redirected.
Question: Ohio Sales Tax Exempt Form
Answer: We are required to collect sales tax for all purchases within the state of Ohio except where exempted by law.
If you are in the state of Ohio and wish to place orders without sales tax please send us a completed copy of Ohio form STEC-B "Sales and Use Tax Blanket Exemption Certificate".
Please send this to us by fax or email.
Please send this to us by email.
By using this website you agree with The Poletti Group LLC’s Terms and Conditions. In the event of any legal matters against The Poletti Group LLC
the company, owner, employees, partners and/or suppliers by either the user, the user’s friends or family; said user agree’s to pay any and all legal
fee’s on behalf of The Poletti Group LLC’s the company, owner, employees, partners and/or suppliers.